Cancellation & Refund Policy

We have a Liberal Return Policy

– You can send back the item you have purchased to us in its original condition and tags with the same package within 7 days after receiving the products, in case you do not like it for any reasons.
– In case of genuine fault from our side, we will refund the product cost excluding the shipping cost or we may replace the product without additional charges.
– For queries regarding product alteration or for sending the item(s) back to us for alterations, please send an email at: support@universalbooks.co.in

Terms and Conditions:

– We do not accept any returns after 48 hours of receiving the shipment.
– All products should be returned in original condition.
– Any complaint with regards to damage or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same.

Refund on Returns:

– We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods
– No refund request will be entertained once product has been dispatched or getting delayed at courier service.
– At any point of time, in any case the refunds will not exceed the actual value of the goods.
– For orders placed using Bank Transfer payment method refunds would be issued only as Gift Vouchers and in such cases there would not be any admin cost as mentioned above.
– Shipping cost would charged for refund, since we do not offer free shipping all over India.